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Terms & conditions
Dogs come in all sorts of shapes and so we understand if regular size sweater could not fit perfectly. Therefore wool is so elastic material that you should not have bigger problems with fitting it to your dog.
WITHDRAWAL FROM THE AGREEMENT:
Client who concluded an agreement may withdraw from it within 14 days without giving any reason.
The deadline from withdrawal from the agreement starts from the moment of goods being delivered to the client. Client may withdraw from an agreement by contacting our store by email (info@snugwool.com) with the appropriate information containing order number.
After receiving the goods back, seller will immidiately and not later than 14 days return the incurred costs of the product to the client including delivery costs 10eur. Items must be returned to Seller within 30 days from decision about return. Seller may withhold the payments until receiving the product from the Client
Client is liable for diminished value of the goods as a result of using it in a way beyond the means necessary to establish the nature, characteristics and functioning.
Seller will reimburse all costs using the same method of payment which used the Customer or by bank transfer to the account number indicated by Customer
The right to withdrawal from the agreement is not entitled to the customer who is a consumer in respect of contracts in which the goods are non-prefabricated and manufactured according to the specifications of the Consumer which may meet its individual needs.
Items eligible for returns need to be in its original condition, brand new, unused/unworn, with all tags and packaging attached, free of odors or stains, pet hair, unwashed and in resellable condition.
Please read all size charts for every single product for the best fit. If you need assistance about sizing, contact us prior to purchase at info@snugwool.com for assistance. Keep in mind there are no standard sizing for specific breeds, all dogs in the same breed will have different measurements.. There is no such thing as a specific size for a certain weight as a skinny 10 kg dog will wear a different size than a thicker 10 kg dog.
If you are unsure about anything, feel free to ask us first. We encourage you read all relevant product descriptions, size charts, and always measure your pet accurately before you make a purchase.
PRODUCT WARRANTY/DEFECTS
We are committed to provide you the product without any defects.
If the product has a defect Client can contact info@snugwool.com
EXCHANGE
If you are not satisfied with your purchase, please notify us about it through e-mail at info@snugwool.com for an exchange within 14 days from buying a product. We will accept exchanges of regular size sweaters. Items eligible for exchanges need to be in its original condition, brand new, unused/unworn, with all tags and packaging attached, free of odors or stains, pet hair, unwashed and in resellable condition.
Items should be returned to us within 30 days from decision about exchange.
All exchanged items will incur shipping fee to reship the item you are exchanging. The cost is 10eur.
Shipping
All items are usually shipped in 3-5 business days after placing an order. Orders processed will ship Monday – Friday, minus major holidays and weekends. All Snugwool items are handmade under specified order, we do not stock our items.
Once order is being shipped and delivered to courier, it make take anywhere from up to 15-20 business days of transit time for orders shipped outside EU. Consignments inside EU are usually being delivered up to 6-9 business days after shipment.
LEGAL NOTICE
Customer Service +372 56452118
7 days a week from 9am to 10pm CET
snugwool.com is brought to you by:Snugwool OÜ
Petseri 2368207 Valga
Estonia
Management Board:Saale Rätsep
e-mail: info@snugwool.com
Account number:
SWIFT: HABAEE2XIBAN: EE492200221087862545